Privacy Policy
Information We Collect
We collect information that you provide directly to us when you browse our collection of electric bikes, make a purchase, or contact our support team. This may include your name, email address, shipping address, and payment information processed through our secure partners.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including processing your bike orders, providing customer support, and sending you technical notices, updates, and administrative messages.
Cookies & Tracking
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Services
We employ third-party tools to improve our operations and understand our traffic. This includes Google Analytics and Facebook Pixel, which help us analyze how visitors interact with our site. These tools may collect information like your IP address and browsing behavior.
Data Security
The security of your data is important to us. We use industry-standard encryption techniques and security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Your Rights
You have the right to access, update, or delete the information we have on you. For customers in Quebec and across Canada, we comply with relevant provincial and federal privacy laws, ensuring your data is handled with the highest level of transparency and respect.
Contact Information
If you have any questions about this Privacy Policy, please contact our Privacy Officer at hello@bikeastore.com or visit us at 3700 Griffith St, Saint-Laurent, QC H4T 2B3, Canada.